Having problems with your account or experiencing difficulties using the website? Check the FAQs below for a quick answer:
Can I upgrade to an annual membership?
How do I update my Billing details?
How do I change my password?
How do I cancel my account?
My payment has failed, what should I do?
I'm receiving an error message saying that I do not have access to this content. Why is this happening?
Where do I find the video walk-through showing me how to use the main features of the website?
If your question isn't answered above, please use the form below to get in touch with us and we'll get back to you as soon as we can (usually within 24 hours except on weekends).
Please Note: This form is for customer service issues relating to your subscription only. General beading questions should be posted in the member community.