Having problems with your account or experiencing difficulties using the website? Check the FAQs below for a quick answer:
Can I upgrade to an annual membership?
Absolutely! We'd love to have you upgrade your subscription to an annual membership. To do so, please go to the My Account page and you should see a link to change your plan.
How do I update my Billing details?
We securely collect payments using 2Checkout. When your order is processed, a 2Checkout Customer myAccount is automatically created.
To access and manage your subscription, you'll need to do the following:
- Click this link: https://secure.2co.com/myaccount/
- Input your membership order number or the email address you used to sign up.
- You will receive an email with a link to change the password for your 2Checkout Customer myAccount.
- Log in to your 2Checkout Customer my Account
- To update your card details, click Payment Methods in the top menu
- Either click the button to update card details or Add a New Card.
How do I change my password?
- To update your password, simply go to the My Account page.
- Scroll down to the My Account heading and you will see "Change Password".
- Click "Change Password".
- At the bottom of the page, enter your new password in the spaces provided.
- Click "Update Profile" to save your changes.
How do I cancel my account?
You can cancel your account at any time. Go to the Membership Cancel page which you can find in the menu on the right of the My Account page.
Enter the reason for cancelling in the space provided and click the "Yes, cancel my account" button to confirm.
Of course, you can rejoin The Bead Club Insiders at any time. However, you will have to pay the price of the current subscription at the time.
Please ensure you cancel your account BEFORE your next payment is due to avoid being billed.
My payment has failed, what should I do?
If you pay by credit card and you know your card details have changed, go to the Membership Billing page and follow the instructions there to update your payment details.
If you pay via PayPal, ensure there are adequate funds in your account so that the transaction is completed once payment is tried again. Unfortunately, we can not change when PayPal will attempt to take payments.
Payment will automatically be tried again by our payment processors 3 times over 3 days after a failed payment. After this time, your subscription will be cancelled.
If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription to regain access to The Bead Club Insiders.
Please contact us using the form below if you have further questions about failed payments.
I'm receiving an error message saying that I do not have access to this content. Why is this happening?
Please go to the My Account page and check that your membership subscription is showing as active. If your subscription is current, try logging out of your account, clearing your browser cache and then logging back in again.
If this does not fix the issue, please contact me using the form below and let me know what page you're receiving this error message.
Where do I find the video walk-through showing me how to use the main features of the website?
The walk-through video is available on the Getting Started page. Click here to watch the video.
If your question isn't answered above, please use the form below to get in touch with us and we'll get back to you as soon as we can (usually within 24 hours except on weekends).
Please Note: This form is for customer service issues relating to your subscription only. General beading questions should be posted in the member community.